We can provide consultancy advice and assistance with developing:
Job specifications and descriptions
Training syllabi, courses and materials
Systems for documenting training
There is growing concern in some laboratories that some representatives who are being sent to their laboratories’ to perform installation, calibration, maintenance and servicing work on their instruments, lack an understanding and awareness of the current quality environment which laboratories operate. This may be due to the rapidly evolving nature of the compliance environment and regulatory expectations.
In light of this we can assist you:
With developing quality awareness training materials
By providing periodic quality update sessions
As most of your client laboratories operate in either a regulated (Good Laboratory Practice (GLP) or Good Manufacturing Practice (GMP)) or accredited (ISO 17025) quality environment; your staff who interact with your clients, and who are the single most influential asset to maintaining the continuing profitability of your business, need to have a clear understanding of the quality and regulatory landscape in which your client laboratories operate.
The challenge for the laboratory service sector is this quality and regulatory environment is constantly changing, with new requirements, expectations and interpretations continually emerging. This challenge is further complicated by the fragmentary fashion in which the emerging trends are communicated. This makes keeping up to date a time consuming activity.
In addition to a clear understanding of the quality and regulatory landscape your clients operate in, all the laboratory quality regulations and standards also require all staff to be qualified, by a suitable combination of education, training and experience, to perform their assigned duties. This also applies to personnel who provide on-site contracted services, and your company must be able to provide documentary evidence confirming that the representatives you send to your clients’ laboratories are suitably qualified.
STAFF QUALITY AWARENESS TRAINING FOR LABORATORY SERVICE BUSINESSES